Multimedia Technology Analyst

IITS · Colton, California
Department IITS
Employment Type Staff-FT
Minimum Experience Entry-level
Compensation TBD

Position Purpose
The Multimedia Technology Analyst provides support to faculty, staff and students in smart spaces across the building (classrooms, conference rooms, college rooms and others). The individual will also work with the network team to ensure secure connectivity to all smart spaces.


Essential Function

• Maintains AV technologies that support the teaching, learning and research mission of the

   University.                
• Deploys technology hardware and/or software applications via in-person and virtual assistance

   for students, faculty, staff and selected guests.
• Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of

   smart spaces services.
• Participates in the development and assessment of academic technologies and supports

   learning-based technologies in multiple formats.
• Performs equipment refreshes and hardware installations; troubleshoots with vendor to identify

   issues and initiate fixes and resolutions.
• In collaboration with the Network Manager/Analyst, support campus network access to

   computers and mobile devices.
• Maintains any required auxiliary equipment pools to supplement and/or replace deployed

   equipment and technologies.
• Performs testing, inspection, preventive maintenance and monitoring to assure established

   expectations are met.
• Conducts orientations and training sessions to build user skills in classroom technologies.
• Researches new products to remain current with market trends and recent technology

   requirements and provides product recommendations to ensure effective operability and

   customer satisfaction.
• Create and maintain documentation as it relates to internal use policies, procedures,

   designs/configurations, and proper usage of equipment.
• Performs related responsibilities as required.


Minimum Requirement


1  Graduate of a Bachelor's degree in computer sciences or information technology or

    related field; or an equivalent combination of education and experience, and the knowledge

    and abilities essential to the successful performance of the duties assigned to the position.

2  Documentation, planning, work prioritization and organizational skills.

3  Exceptional troubleshooting skills by using effective, investigative methods and by using help  

    desk troubleshooting tools.

4  Written, verbal and presentation communication skills and the ability to thrive in a dynamic

    environment handling multiple priorities.

5  Demonstrated skill in effectively using a computer and applications such as Microsoft Office

    (Outlook, Word, Excel, Access, and Power Point. Knowledge of, or experience working in

     web or cloud-based business environments.

6  Demonstrated ability to interact professionally with diverse groups. Excellent oral and written

    communication skills. Experience working with vendors to support hardware/software.

7  Demonstrated skill in interpreting policy and procedures related to the position and keeping

    others informed.

8  Skills in organizing resources. Must effectively prioritize assignments to complete work in a

    timely and accurate manner under pressure of deadlines, and with frequent interruptions and

    competing priorities.

9  Ability to sit or stand for variable periods of time. Use computer, keyboard, and other means

    of system interface; stand, walk, bend, reach, intermittently throughout the day. Ability to

    work  in a typical office environment with minimum exposure to changes in noise and

    temperature.


Preferred Qualifications


Experience working in higher education.


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  • Location
    Colton, California
  • Department
    IITS
  • Employment Type
    Staff-FT
  • Minimum Experience
    Entry-level
  • Compensation
    TBD